We're sorry to hear that your product is faulty. Unfortunately, we’re unable to replace items purchased from third-party retailers. We recommend reaching out to the original retailer where the item was purchased, as they will be able to assist you in
If a product isn’t listed on our website, it may be out of stock or discontinued. We recommend reaching out to our Customer Care team via phone or email, they’ll be happy to check availability and suggest alternatives if needed.
Yes, we regularly run promotions where you can receive a free sample at checkout with your purchase on www.thisworks.com, while stocks last. Please note, we’re unable to send out samples separately after an order has been placed, and we can’t offer e