This Works

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You can speak to one of our expert skincare consultants by calling 0208 543 3544 for a personalised product recommendation tailored to your skin and lifestyle. They're also happy to answer any product-specific questions you may have.

I need some product advice, where can I find assistance?

Customer Service

When will my order arrive?

Do you deliver internationally?

Why don’t you ship to Australia or New Zealand?

Will I need to pay import taxes or duties on my EU order?

Can I place an order over €150/£125 for EU delivery?

Can you share more information about Christmas delivery timescales?

What are your delivery terms and conditions?

Do you deliver to BFPO/ APO/ FPO/PO Box addresses?

Shipping & Delivery

How can I return my order if I live in the UK?

How can I return my order if I live outside of the UK?

How can I return my order if I live in the US?

Can I get a refund for a gift I received?

What is your money back guarantee?

What happens to my refund if I return an item purchased with a discount or offer?

When can I expect my refund?

If I return my order, do I need to return the promotional gift?

Can I return part of a product set or bundle?

Do I need a printer to return something?

Returns & Refunds

Is the product availability the same across all This Works websites?

Are your products tested on animals?

Are your products organic?

Are your products natural?

How long can I keep my product for?

Are your products safe to use during pregnancy?

Can I use your products if I am going through chemotherapy?

Do you have microbeads in any of your products?

Are your products Vegan?

Is your product packaging recyclable?

Are you clean?

What is Prop 65?

I have very sensitive skin, what do you recommend?

Product Information

What does Retinol do?

What wax are your candles made from?

What products have Retinol in?

How do the essential oils work to encourage calm and sleep?

Where can I find the ingredient list for my product?

Ingredients Information

How long will a pillow spray 75ml last?

What is the difference between sleep plus pillow spray and deep sleep pillow spray? Are the ingredients different between these two products?

Does the pillow spray work the first time you try it?

Can children use the pillow spray?

Are there any usage warnings I need to be aware of for pillow spray use?

Pillow Spray Information

I purchased my item from another retailer, but it’s faulty. What should I do?

What should I do if I can’t find a product on your website?

Do you offer free samples?

Other

Product & Ingredients

I need help placing an order online. What should I do?

Can I cancel my order?

Can I amend my order?

An item is missing from my order. What should I do?

I've received the incorrect item. What should I do?

What should I do if my order arrives damaged?

Do you offer product subscriptions?

How can I amend my subscription order?

Can I purchase a product without subscribing?

Orders

Are you recruiting?

What is the relationship between This Works and Inspirit Capital?

How do you deal with US Sales Tax?

What are the available payment methods?

How do I pay using a gift card?

Do gift cards expire?

What is Klarna?

Payments

How can I speak to your customer service team?

How do I make a complaint?

I'm unable to log into my account. What should I do?

How do I reset my password?

How do I update my personal details?

How can I use a promo code?

Why isn't my discount code working?

Can I apply multiple discount codes to my order?

How long is my discount code valid for?

Where can I find information about offers and promotions?

I signed up for your email newsletter but didn’t receive the discount code. What should I do?

I need some product advice, where can I find assistance?Updated 2 months ago