All articles

Customer Service

How can I speak to your customer service team?

Please call us on 0208 543 3544. Our standard hours are Monday - Friday 09:00am - 5:30pm GMT, excluding bank holidays. Alternatively, you can email us at [email protected]. If you are based in the US, please call us on 855-857-0555 or email us at in

I need some product advice, where can I find assistance?

You can speak to one of our expert skincare consultants by calling 0208 543 3544 for a personalised product recommendation tailored to your skin and lifestyle. They're also happy to answer any product-specific questions you may have.

How do I make a complaint?

We're sorry to hear you have a concern and would like to make a complaint. Please reach out to us via the 'Contact Us' page here. To help us resolve your issue as quickly as possible, please include your order number and any relevant images or detail

I'm unable to log into my account. What should I do?

If you're unable to log into your account, please ensure your details are correct and try resetting your password using the link provided. If you need further assistance, our Customer Care team is happy to help - just give us a call.

How do I reset my password?

To reset your password, go to the login area and click 'Forgot your password.' Enter your email address, and you'll receive an email with a link to reset your password. If you need further assistance, our Customer Care team is happy to help.

How do I update my personal details?

You can update your details within your account by logging into your account section and select 'Account.' From there, click ' Addresses' and choose your default address to make any necessary edits, including updating your personal details. If you ne