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Orders

I need help placing an order online. What should I do?

We're here to help! If you need assistance placing an order, please contact our Customer Care team via email at [email protected] or call us at 0208 543 3544 (Monday–Friday, 9:00 AM–5:30 PM, excluding Bank Holidays).

Can I cancel my order?

We process orders quickly, so cancellations are not guaranteed. However, if you’d like to request a cancellation, please contact our Customer Care team on 0208 543 3544 and we’ll do our best to assist you. If we’re unable to cancel your order in time

Can I amend my order?

Once an order has been placed, we’re unable to make any amendments. Instead, we recommend requesting a cancellation so you can place a new order with the correct items. To request a cancellation, please contact our Customer Care team via 0208 543 354

An item is missing from my order. What should I do?

We're sorry for the oversight! Please contact our Customer Care by email or phone, and our team will be happy to resolve the issue for you.

I've received the incorrect item. What should I do?

We're sorry about this. Please contact This Works Customer Care by email or phone, and our team will be happy to resolve this for you.

What should I do if my order arrives damaged?

We're sorry that this has happened. Please contact This Works Customer Care by email or phone, and our team will be happy to resolve this for you.

Do you offer product subscriptions?

Yes, we offer subscription plans on many of our products.You can sign up for one of our subscription plans and enjoy up to 25% off your orders. You can choose a delivery frequency that suits you and have the flexibility to pause, skip, or cancel anyt

How can I amend my subscription order?

You can update your subscription plan by adjusting quantities, changing your delivery schedule, or skipping a shipment - all easily managed in your account. Please note that a minimum commitment of two subscription orders is required before cancellat

Can I purchase a product without subscribing?

Yes. While some of our products are available on subscription plans, you can simply select the ‘one-time purchase’ option on the product page, add it to your bag, and proceed to checkout. If you need any help placing your order, our Customer Care tea